Team Lead Customer Service

Arnhem, 40 hours

In the new role of Team Lead Customer Service, you and your team members will work on further optimizing, professionalizing & innovating the services to our customers. You have a keen eye for the quality of the service and you know how to optimally use the capacities of your team members. You coach and motivate the team (approximately 15 people) to get the best out of themselves and to do a little better every day.

As a Team Lead, you ensure proper planning and workload distribution. You provide a safe environment in which everyone can give each other feedback and you pay attention to everyone's personal development. As a true People manager & Change Agent you build and work together on the development of a dynamic team, you are able to implement changes and create support for this within the team. Ultimately, this with one goal: realizing the best possible customer experience.

You like doing this

Roll up your sleeves and cooperate to achieve the company goals.
It is a new position, you will have the opportunity to think along in shaping the role and the organization.
In the first place, you ensure proper planning of the organization & team tasks and their distribution.
You ensure that tasks are carried out and you provide support where necessary.
Coaching the team and team members to achieve the best results together.
You provide your team members with feedback to help them develop further and support them in making a development plan.
You are a real Change Agent and you work intensively with the Manager Operations and the other Team Leads to continuously improve the organization and team performance and you know how to implement the necessary changes.

You are responsible for realizing the established team KPIs and performance;

NPS and E-NPS and other KPIs. HR KPIs: performance management cycle team members, team composition, filling vacancies (according to formation), absenteeism and turnover.
You give employees space and responsibility for initiative, ownership, development and you facilitate them in this.
You also actively discuss short and long-term development opportunities within and outside the department.
With your analytical skills you make proposals for system and/or (department transcending) process improvements.
Frequent quality monitoring, 1-on-1 coaching,
You give advice in departmental (or organisation-wide) improvement projects.

You recognize yourself in this

You can and enjoy motivating, confronting and coaching people on development and results.
You also have experience in this.
You are customer - and result-oriented and know how to deal with the customer.
You know how to build a strong team and shape the organization.
You like / have experience with coaching to help people with their personal development.
You are authentic, confident, careful and have strong communication skills.
You have relevant experience as a manager or supervisor in a similar environment.
You have HBO working and thinking level and you get along very well with the computer.
You are stress-resistant and flexible and love to be busy.

This is what we offer you

A dynamic and commercial environment
Competitive salary
Development opportunities and celebrating successes
Flexibility;
Possibility of hybrid working
A homework allowance of €2.15 per day
29 vacation days
A pension scheme
A net travel allowance of 0.21 cents per km
Fresh fruit at your workplace every day
Employee discount on solar panels Nice, helpful colleagues
Lots of fun at work in a warm and sustainable company

Will you take this turn and grab this unique opportunity?

Moving you into the future of mobility. That is the promise to our customers. Does this appeal to you, and do you like to work in the focus of the current mobility transition? Then an interesting challenge awaits you!

Need more information?

Please contact Ellen van Oudenrijn-Doeve.
e.doeve@fleetsupport.com | +31(0)6 17 96 44 39

About Fleet Support

Fleet Support has been the market leader in fleet/mobility management for over 30 years. From our office in Arnhem, we provide professional fleet management for dozens of large and medium-sized organizations. We also advise companies on various tactical and strategic mobility issues. For example, in the acceleration to 100% sustainable mobility. With a branch in Belgium and Germany, Fleet Support is internationally active.

Part AutoBinck Group

Fleet Support was founded in 1991 and is part of Mobinck, a division of the AutoBinck Group. This Dutch family business is a leader in the European mobility market. AutoBinck Group has a turnover of 1 billion euros, is active in eight European countries and has more than 1,600 employees.

The umbrella of the AutoBinck Group includes a wide range of companies specialized in innovative mobility. Together they offer a range of concrete solutions. Such as telematics, mobility cards, mobility budgets, carpooling and car sharing, smart parking, apps and platforms.

Fleet Support
Moving you

Acquisition in response to this vacancy is not appreciated